How many of your calls actually get answered?
Find out, in minutes, for free, your real answer rate, the hours you miss the most, and which callers never heard back. Get the full dashboard to see what those missed calls are costing you in dollars.
Stop Wasting Money and Effort!
Every dollar you spend on marketing, whether it’s ads, SEO, referrals, events, or even time and effort, is designed to get your phone to ring. When that call goes unanswered, that spend is wasted. The caller doesn’t wait. They call the next number. You paid to get found. Someone else got the customer.
The hardest part? You don’t even know it’s happening. There’s no alert when a call falls through. Your team is focused on other things. Your revenue reports don’t show the gap because they never became customers. You think you don’t have enough leads. So you throw more money at it hoping it fixes the issue.
When business is slow, the instinct is to spend more on marketing. But if your answer rate is 65%, more calls just means more missed calls.
“Before I was shown how many calls we were missing, I would have just spent more money on advertising. I would have never realized we weren’t answering the calls we were already getting.”
What have others experienced using these methods?
Increased Answer Rate from 65% to 87%
Answer rate at an organization handling roughly 10,000 calls a month. After identifying peak miss windows and adjusting coverage, they were able to answer 2,200 more calls every month.
Returned missed calls produced $63K in patient care.
Estimated patient care recovered at a multi-location dental group through structured callback tracking, identifying missed callers and following up before they called a competitor.
This works for any business that runs on inbound calls:
Dental Offices
Orthodontics
Veterinary practices
Med Spas
Law Firms
Home Services
Salons
Physical Therapy
Chiropractic Care
Mental Health Practices
Optometry
HVAC
Plumbing
Electricians
Roofing
Pest Control
Landscaping
Auto Repair
Property Management
Event Planners
Catering
And More!
Discover where you stand today.
FREE
Your Answer Rate
The share of open-hours calls a person actually picked up. Voicemail and the phone menu don't count.
FREE
After-Hours Volume
How many calls came in when you were closed and how many of those got picked up anyway.
FREE
Top Miss Windows
The hours your calls go unanswered most often, so you know where coverage is thin.
Upload your call log below and see your numbers in seconds. No private information is shared with us.
One check tells you where you stand. Consistent visibility helps you get better.
See exactly what your missed calls are costing you and track what you get back when you follow up. Brightforge Call Intelligence turns your call data into a revenue recovery system your team can act on every week.
Dollar value lost per missed call. Calculated from your own customer lifetime value, updated in real time.
Every missed caller who still needs a callback. With how long they've been waiting and estimated revenue on the line.
Coverage calculator. See exactly how many people you need on the phones, by hour, to hit your answer rate goal.
Answer rate trends over time with before/after markers, so you can see whether your changes are working.
Side-by-side location comparison for multi-location businesses.
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